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B107 - Grievance and Appeals /Due Process- (1 Hour Training)


Description
All individuals seeking services from the public mental health system have rights that are protected by Federal and State laws, including the Michigan’s Mental Health Code. Due Process/Grievance and Appeals are the right of every person seeking or receiving mental health or developmental disability services from a Community Mental Health Service Provider or its contracted agencies. All individuals have the right to a fair and efficient process for resolving complaints regarding their services and supports.
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Content
  • OUTCOMES/COMPETENCIES sample
  • Section 1
  • Medicaid Fair Hearing sample
  • What is Due Process?
  • Due Process Review
  • Section 2
  • 2) Adverse Benefit Determination
  • Adverse Benefit Determination Review
  • Section 3
  • Section 4
  • Grievance and Appeal System General Requirements
  • Grievance and Appeals Process
  • Grievance and Appeals System Review
  • Section 5
  • PIHP Appeal Process
  • PIHP Appeal Process Review
  • Section 6
  • PIHP Appeal Process_ PIHP Responsibilities
  • PIHP Responsibilities Review
  • Section 7
  • Appeal Resolution Timing and Notice Requirements
  • Appeal Resolution Timing Review
  • Section 8
  • 12 Self-Advocacy Skills for Adults With a Disability or Chronic Illness
  • Section 9
  • Grievance and Appeals - Final Exam
  • Section 10
  • Due Process - Survey
Completion rules
  • All units must be completed
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